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Human Resources Trends for 2020

Human Resources Trend

Human Resources Trends for 2020

Human resources trends for 2020 are upon us.  Now that 2020 has arrived, it’s time to look at some of the trends that will prevail in human resources during this year and beyond. In a recent blog article for HR artificial intelligence (AI) software provider Ideal, author John Dawson points out five human resources trends employers should watch out for this year. In his article, Mr. Dawson pointed out that artificial intelligence in human resources is no longer a future event – it’s here. Around 24% of midsize to large corporations are using artificial intelligence for recruiting, with 56% planning to add it in the next year, Mr. Dawson noted.

Beyond artificial intelligence, Mr. Dawson discussed the following human resources trends that human resources professionals should put on their radar over the next 12 months:

Flexibility for candidates:  A majority of candidates (80%) would choose a job offer that provided more flexibility (or at least the appearance of it), according to a survey from the International Workplace Group. This is a big plus for recruiters, Mr. Dawson opined. As such, human resources professionals “need to find ways to offer flexibility in different situations: multiple young children (start/end times for work might need to be adjusted), aging parents (same, with more remote flexibility), and remote work in general… Don’t sacrifice candidate quality simply because of flexibility or location ‘needs.’ We have enough technology — think about Skype or Zoom — where these things can be managed successfully,” Mr. Dawson wrote.

Personalization: Can interactions with human resources professionals become less one-size-fits-all and, by contrast, more personalized for candidates, Mr. Dawson queried. Employees should have the flexibility to customize their interactions with human resources professionals, he opined. While it may be a bit more challenging for candidates because the information human resources professionals must collect is fairly standardized, there is much that can be done by way of tailoring the candidate experience — which should be a priority for employers.

Team-based or collaborative hiring: This is a human resources trend that is starting to become normalized. The majority of employers rate employee referrals higher than all other sources of recruiting. Human resources professionals and hiring managers are stewards of the hiring process, to be sure. However, individual team members are the ones most familiar with the day-to-day requirements of the job, the pace of the workflow and the personalities on the team. As such, a current human resource trend is for human resources professionals to rely on existing employees when it comes to hiring. According to Mr. Dawson, if team-based hiring can be structured in such a way that the hiring manager still has the final vote and doesn’t feel stripped of authority, it tends to work best that way.

Automation: This doesn’t mean artificial intelligence, Mr. Dawson explained. This human resources trend refers to “intelligent automation” of a variety of repetitive tasks performed by human resources professionals such as recruiting.  Automation frees talented human resources professionals up for more value-add tasks, which makes a business run better, while also increasing retention because people are more engaged in and able to find purpose in their work. While Mr. Dawson acknowledged the fear that automation will “kill jobs,” he wrote: “… the bigger picture is that intelligent automation can continue to make existing jobs better by taking away the manual processes that tech can do better than humans anyway.”

Greater emphasis on diversity: Diversity hasn’t been a big focus for employers over the last decade or so. However, human resources professionals, especially at large organizations, are making a greater commitment to it. In fact, artificial intelligence and machine learning advancements can improve diversity, Mr. Dawson noted. Employers still face challenges when it comes to diversity, but the bottom-line trade-offs are worth the effort: companies with greater diversity have about 19% higher revenue, Mr. Dawson wrote.

Today’s workforce encompasses four or five generations, all of whom are looking for roles that fit their diverse skillsets and values. Human resources professionals who can meet prospective employees where they are and evolve their recruiting practices and organizations to reflect the five human resources trends listed above will be well-positioned to recruit and retain top talent in 2020.

Steff Chalk

Steff Chalk

Managing Editor at 401kTV
Steff C. Chalk is Executive Director of The Retirement Advisor University, a collaboration with UCLA Anderson School of Management Executive Education. Steff also serves as Executive Director of The Plan Sponsor University and is current faculty of The Retirement Adviser University.
Steff Chalk
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